Fairfax Alcohol Safety Action Program (ASAP) Practice Exam

If a client is in ECM and wishes to use the portal, what should be done with their provider icon?

1. Remove it completely

2. Update with email or phone number as username

3. Leave it unchanged

4. Add more contact options

The correct answer is: Update with email or phone number as username

The correct choice is to update with the email or phone number as the username for the client's provider icon when they wish to use the portal. This step is essential because it ensures that the client can access the services offered through the portal effectively. Updating the provider icon with the appropriate contact information facilitates communication and allows the client to receive notifications, updates, or any necessary correspondence regarding their participation in the program. By using an email or phone number as a username, it enhances the client’s ability to log in securely and maintain their access, which is crucial in electronic case management (ECM). This process demonstrates a commitment to maintaining up-to-date information which is vital for efficient service delivery and helps the client utilize the resources available to them through the portal. The other options do not support the client's access needs or could potentially hinder their ability to engage with the program effectively.